Germain Lexus Customer Care Center

Germain Lexus has a Customer Care Center dedicated to listening, documenting and facilitating any concern you may have regarding your Lexus vehicle or Lexus experience. Simply call (866) 456-5884 and our team of specialists will assist you.  See the right column here for details regarding other services we provide.

Loaner Service For those times when your car is being serviced and you must have your own transportation, we maintain a fleet of Lexus  IS250s, ES350s and RX350s as loaner cars. The loaner is at no cost to you, but does require a $5 fuel surcharge. It is another part of our support system aimed to not just meet but exceed your expectations. Loaner cars are based on availability, so be sure to call ahead to reserve yours.
Roadside Assistance

To obtain emergency Roadside Assistance, simply call (800) 25-LEXUS(255-3987) option #2. Have as much information as possible to expedite the dispatch process.

Lexus Personalized Settings and 1000-Mile COURTESY SERVICE As you know by now, here at Germain Lexus of Dublin, we strive to make every Lexus experience personal and engaging. A great way to continue this personal touch with your Lexus is to personalize many of the electrical functions of your vehicle. Each Lexus vehicle has a unique feature we refer to as LPS or Lexus Personalized Settings. This feature allows you to select for example; how long you're dome light remains illuminated after the vehicle is locked. Now that you have had the opportunity to drive your Lexus we would like to invite you in to select your personal setting preferences at no cost to you. Please contact our Service Center at (866) 488-1373 to make an appointment by phone or our Customer Care Center at (866)456-5884  to set-up your vehicle's personal website. Remember, we offer a complimentary 1000-mile Courtesy Service just to make sure your new Lexus is running at optimal performance.  If it is more convenient you may schedule your appointment on our web site by clicking on the service link. or eMailing jismith@germain.com